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New editor option has disappeared along with the green or pink feedback messages after "check syntax
The new editor in the Scan function is no longer available to me. The "button" disappeared a couple days ago and at the same time, the "check syntax" feedback messages on whether my scan is correctly written (in green or red depending on whether or not there are errors) have also disappeared. I believe I've sent this help request but when I click on the "SUBMIT" button which I assume is the button that indicates " I'm not a reboot", it doesn't look like anything happens. The page doesn't refresh, at least not in the manner I'm used to seeing. In other respects, my internet connection seems to be working as usual though I admit, at times it is a lot slower than I like. I have received no acknowledgement that my problem is being worked on or at least in a queue somewhere. Is it normal not to get an automated response at least? Since there is no phone number, what can I do?
FYI - my service level is "EXTRA"