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dhall6938
dhall6938 ✭
in Scanning

I have asked this question before, but I am going to ask it again. The last time that I asked you advised me to delete every single scan and alert and rebuild them all. I have not tried to take on that task yet because it's an enormous job. I have done something which limits all of my scans and alerts to approximately 5500 characters maximum. Because of what you told me last time, I think it has to do with the cutting and pasting that I have done over the years. Maybe it has removed the space for approximately 2500 characters in my scans and alerts. Anyway, if any of this makes sense, is your suggestion the same, delete everything and start from scratch rebuilding everything?

Comments

  • lmkwin
    lmkwin ✭✭

    This would be a great question to submit to Support at StockCharts.com. I had a scan, of moderate length, and for some reason it could not display in the workbench properly. This was after one of the many updates that are performed on the site daily. I had them look at it, and they fixed it relatively quickly.

    I'd give that a shot before rebuilding anything.

  • dhall6938
    dhall6938 ✭

    Thanks. I have submitted it to them again but it's rare for them to respond to my questions. Maybe this time

  • lmkwin
    lmkwin ✭✭

    If you neatly explain the issue you are having, with very specific information for them to research, it makes it highly likely that they will resolve it and possibly let you know. If they have clearly explained issues you are having, the support staff will often login to your account to review the issue to see if they can duplicate it. The issues go to the programmers to review after that.

    I've found attaching screenshots and my step by step process to get to the issue can be helpful as well. I don't get responses all the time but often find them resolved without a response, and THAT is my desired outcome anyway.

  • dhall6938
    dhall6938 ✭

    Thanks again. I don't consider myself very tech savvy, but I have tried to explain it in as much detail as I can. As I think about this problem, and if I understand what I think I do about it, I am not sure that deleting everything will fix my issue. If I understand it, I have built into the blank scans and blank alerts a maximum character of about 5500 give or take a little. I would have to somehow get into all of the blank scans and alerts with the cursor and figure out how to remove or open it back up to the whole 8000 characters. Or, I may need to close this account and open up a brand-new account with brand new and blank scans and alerts.

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