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I purchased new plug in tonight, it didn't load, not sure what to do ? I did send an e-mail to Stockcharts, hopefully respond tomrrow.
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I hope you have worked this out by now. I haven't used a plug-in on SC so I can't help from my own experience.
One thought - it's possible you have a security setting somewhere that's blocking the install. Not sure if it would be Windows (or Mac), or your browser. Also possible I suppose that you got a Windows version on a Mac, or vice versa.