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Advanced scanning not working, says The Scan Engine is taking too long to return your results. Pleas
No matter what scan I run it says same thing. Every since the change of how scanning shows up it has done this. I cant get in touch w tech support because I dont have access to that email anymore, no matter how many times I email them telling them my new email address they still wont reply to the new email.
But yet I am still being charged for a service that half works!!!!!'
Any suggestions please????
Go to Your Account. In the ACCOUNT INFO section, User ID is the email you are looking for. YOU Change it there. I don't think that THEY change it, nor should they, imho.
On the other issue, I tend to get a 'taking too long...' when I've created a parameter in the scan that is more complex than the system likes, or if their cloud server setup is having a temporary connection issue.